Privacy Policy

1. Introduction

Welcome to Flare Maxxion Hotel. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not access or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, address, email address, and telephone number
• Payment information and billing details
• Government-issued identification (passport, driver's license)
• Reservation details and preferences
• Communication preferences and marketing consent
• Special requests and accessibility needs

Automatically Collected Information

When you use our services, we may automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (with your consent)
• Cookies and tracking technologies data

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing reservations and providing hotel services
• Communicating with you about your stay and our services
• Personalizing your experience and improving our services
• Processing payments and managing billing
• Complying with legal obligations and regulations
• Marketing our services (with your consent)
• Ensuring security and preventing fraud
• Analyzing usage patterns to improve our website and services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• Safety and Security: To protect the rights, property, or safety of our guests and staff
• With Your Consent: When you explicitly consent to sharing your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure payment processing systems
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Withdrawal of Consent: Withdraw consent for marketing communications

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Provide personalized content and recommendations
• Analyze website traffic and usage patterns
• Improve our services and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors that influence our retention periods include:

• Legal and regulatory requirements
• Contractual obligations
• Business and operational needs
• Guest services and support

9. International Data Transfers

If you are visiting from outside Canada, please note that your information may be transferred to, stored, and processed in Canada where our servers are located. We ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to remove that information from our systems.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes

We encourage you to review this policy periodically to stay informed about how we protect your information.